Healthcare Corporation’s Digital Transformation

Hamad Medical Corporation: From Paper to Digital Excellence

The PMIS deployment in Hamad Medical Corporation played a pivotal role in transforming the project management experience within the organization. The corporation, with over 40 years of operational experience, faced significant challenges due to its reliance on manual processes. The project management activities were successfully digitised, enhancing efficiency and reducing delays.

Key Metrics: Successfully digitized over 130 projects, implemented 2000+ automated workflows, and achieved a fully digital approval system.

Introduction

Hamad Medical Corporation has been operational for more than 40 years. Throughout this time, they relied heavily on manual processes for approvals, document management, and cost management, which involved paper printing and physical document circulation. The primary objective was to transition from manual, paper-based processes to a fully digital PMIS to improve efficiency, reduce delays, and streamline project management activities.

The Challenge

Problem Statement: The main challenge was the entrenched manual processes that caused delays and inefficiencies. Employees were accustomed to these practices, making organizational change management a significant hurdle.

Impact: These manual processes led to delays in approvals, inefficient document management, and higher operational costs due to extensive paper usage.

The Solution

Strategy: The PMIS team proposed a comprehensive digital transformation strategy that included the development and implementation of a customized PMIS.

Implementation: The solution involved creating a digital approval system and automating project management activities through over 2000 predefined workflows. This included:

• Digital document management
• Automated approval processes
• Real-time project tracking and reporting

Team Involvement: Our team members worked closely with Hamad Medical Corporation’s staff to ensure smooth implementation and adoption of the new system. Training sessions were conducted to facilitate the transition and address resistance to change. Emphasis was placed on change management to overcome resistance and ensure a people-focused approach. Regular feedback sessions were held to address concerns and highlight the benefits of the new system.

The Results

Outcomes: The transformation led to a significant improvement in project management efficiency. All project-related activities, including approvals and document management, are now handled digitally.

Metrics:

• Over 130 projects successfully digitized
• Implementation of more than 2000 automated workflows
• Complete transition to a digital approval system, eliminating paper-based processes

Conclusion

Summary: The successful implementation of the digital PMIS at Hamad Medical Corporation has fully transformed its project management practices. The shift from manual to digital processes has streamlined operations, reduced delays, and improved overall efficiency.

Future Plans: Building on this success, Hamad Medical Corporation plans to further enhance its digital capabilities and explore additional automation opportunities to continue improving its operational efficiency.